Garrett County Health Department Home Health is proud to announce it was named a 2024 HHCAHPS Honor recipient by MatrixCare, a leading provider of RCM services, CAHPS surveys, and advanced analytics for home health and hospice organizations. This prestigious program recognizes agencies that excel in delivering a positive patient experience and high-quality care as measured by the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) satisfaction scores.
Garrett County Health Officer Jennifer Hare credits prioritizing high-quality, patient-centered care to being named a 2024 HHCAHPS Honors recipient.
“Our staff truly care about their patients and work collaboratively with the patient’s medical team to achieve the recovery goals of each individual,” said Hare.
MatrixCare evaluates performance based on the Willingness to Recommend question as a qualifier, followed by 18 other publicly reported measures for the period of April 2023 through March 2024. HHCAHPS Honors recipients must exceed the MatrixCare National Average on at least 85%, or 17, of the evaluated questions.
“We began this program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating high-quality patient care,” said Jeremy Crow, head of RCM and CAHPS survey at MatrixCare. “We’re thrilled to congratulate Garrett County Health Department Home Health on their success and are so proud and honored that they have chosen to work with us in helping drive success for their agency.”
Additional information about Garrett County Health Department Home Health is available at garretthealth.org/home-health/ or can be obtained by calling 301-334-7750.
