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The Service Solution book is a series of thought provoking statements and questions to provide an introspective look at service. This book is a companion to the consulting and workshops sessions Mike & Sarah hold on service excellence and related opportunities.
About This Book
This book was born out of a recognition of the disparity between the service offered by businesses and institutions and the service desired by consumers.
This book is tailored specifically for organizations—whether large or small—that have the opportunity to leverage service excellence as a strategic tool for building competitive advantage, enhancing brand equity, and driving revenue growth. The journey begins with cultivating awareness, continues with introspection and self-evaluation, and reaches its culmination by placing service excellence at the forefront of operational management.
We invite you not only to enjoy the content within these pages but also to implement the straightforward, cost-effective suggestions provided. May this book serve as your guide on the path to employing The Service Solution for your enterprise, fostering positive change in your unique context.
Throughout the years, we’ve encountered numerous instances of subpar service and discovered that, in many cases, organizations lacked a clear pursuit of service excellence as a fundamental goal.
As entrepreneurs, consultants, and educators who have collaborated with a diverse range of entities, from start-ups and small businesses to non-profits, governmental agencies, and large corporations, we’ve come to the realization that many organizations are overlooking the transformative potential of prioritizing simple, customer-centered service.
Sarah Myers
Sarah Myers has over two decades of experience in operations and strategic communications. Sarah is a problem-solver and champion for rural Appalachia and is passionate about the outdoors.
Through her consulting business, she teaches and coaches a variety of small to mid-size businesses about branding, public relations, and digital marketing. Sarah resides in Western Maryland with her husband Ken and dogs Lynyrd and Pea.
Mike Tumbarello
Mike Tumbarello is a seasoned, successful business executive, entrepreneur, educator and consultant with over 40 years of business experience. Mike has worked with a wide variety of business organizations – large and small – as well as non-profits and governmental agencies.
Semi-retired, Mike especially enjoys helping organizations start, grow and build sustainable success and provides a variety of mentoring, coaching and consulting services from his base in rural Maryland where he lives with his wife Jean and cat Lucy.
Let’s Talk!
The Service Solution’s thought-a-day format will get your team thinking and talking. Then, let’s have a session to get into the weeds! Email us at sarah@geocommgroup.com or 240-321-9925.
Contact Info
(240) 321-9925
sarah@geocommgroup.com
PO Box 753
McHenry, MD 21541